01Trial period
No payment is collected during the 30-day free trial, so no refund is needed if you decide not to continue.
LEGAL
Refund Policy
Every plan starts with a free 30-day trial on your real project, so you can decide before you pay. This policy covers what happens after a paid plan begins.
02Monthly subscriptions
Paid plans are billed monthly in advance. If you cancel, the plan stays active until the end of the month already paid for, and no further charges are made.
03First paid month
If you are not satisfied within the first 14 days of your first paid month, contact us and we will refund that month's subscription fee in full.
04Billing errors
If you were charged twice, charged for users or projects you did not add, or charged after a confirmed cancellation, we will refund the incorrect amount once verified.
05Onboarding and custom work
Fees for custom reports, data migration or dedicated onboarding on the Penthouse plan are agreed in advance and are refundable only for work not yet started.
06How refunds are paid
Approved refunds are returned to the original payment method, usually within 7 to 10 business days depending on your bank or card provider.
07Requesting a refund
Send your request through the contact page with your company name and the billing period concerned.
See also: Privacy Policy · Terms of Service